FAQs

Bloom puzzles are made in Britain from environmentally responsible recycled board with a lovely matt finish, which avoids reflection under artificial light. The boxes are beautifully (British) made and are a pleasure to touch. The elegant sleeves showing the puzzle image (printed in Britain) slide off to allow you to use both the lid and the base of the box for puzzle piece sorting, and will stand up by themselves for easy reference. All this is sent out to you, with or without lovely extras, thoughtfully packaged to be a joy to receive or as a ready made gift!

There is a carefully compiled playlist for each Bloom puzzle to ease you into the puzzle zone. These are available here on Spotify, or search for Bloom Puzzles on Spotify and you can see all of the playlists available there. Feel free to follow and enjoy these at any time :)

Inside each order you will find a sturdy Bloom Puzzles card, designed to look gorgeous but which also turns into a very handy Puzzle Lift, perfect for moving sections of joined pieces around. Simply bend the pink corner as shown on the card (a ruler or the blunt side of a table knife helps with this) to give you a secure grip, and then carefully slide it under the completed section to lift it into place. Voila!

Every puzzler's worst fear! Bloom puzzles are carefully made in small runs by my manufacturer in the UK. They are cut and bagged within a closed system to minimise any possibility of pieces going missing during production.

If you think your new puzzle has arrived with a piece missing, please triple check it has not got lost in the sofa cushions, under the table, in a pet bed or even the laundry basket... (all true stories!)

If you still can't find it, please get in touch. I should be able to send you a replacement piece that is the same shape, however, because each jigsaw is individually cut by hand the image may not be a perfect match. 

One of my favourite things about Bloom Puzzles is getting to work with amazingly talented artists, so if you would like to share your artwork with a wider audience as a Bloom puzzle, please do get in touch at artists@bloompuzzles.co.uk and I can outline what I'm looking for in a beautiful jigsaw. I generally work on new puzzle designs between February and May.

Most Bloom orders are sent using Royal Mail tracked services including Tracked 48, Tracked 24 and Tracked International.

Once your order is placed, you will receive a confirmation email letting you know that I have received your order. Under normal circumstances, I aim to dispatch orders within 2-3 working days.

Once your order has been packed and sent out, you will receive an email notification with your tracking information.

Please note that shipping fees are non-refundable in the case of returns.

I currently ship to the UK, US, Canada, Australia and New Zealand. I hope to be able to offer delivery to the EU soon.

Shipping costs will apply, and will be added at checkout. In addition, if you are outside the UK, any customs fees and VAT payable are the customer's responsibility and are usually payable prior to delivery. Please also allow extra time for your order to clear customs. Click here for more shipping information.

I want you to be delighted with your Bloom Puzzles purchase, however, if that is not the case, please get in touch within 30 days of receiving your order, and I will do whatever I can to put it right.

To discuss a return please contact me at help@bloompuzzles.co.uk stating your name, address, order number and the reason for your request. I do not accept returns if you have simply changed your mind.

Returned items must be unopened and unused in their original, undamaged packaging. The cost of return is the customer's responsibility unless there was a mistake at my end (yikes!) and a certificate of postage is recommended.

Refunds will not include the original cost of postage.

For more information please read the Returns Policy.